FAQ

 √ Does my transfer drop me at the door of my accommodation?
→ Yes, we offer door-to-door services and we drop you off at the address indicated in your reservation.

√ Cancellation policy – if I cancelled a service would I receive a full refund?
→ Yes you will for all standard services, but the cancellation has to be made at least 24 hours prior to the service. If you cancelled the service less than 24 hours prior to the service You would receive a 50% refund. For all custom services, tailor made services and organized groups services cancellation conditions are agreed separately but we usually work on non-refundable deposit for such services.

√ How do I locate my driver or vehicle?
→ Once you have completed your on-line booking, you will automatically receive a screen confirmation together with an email giving you exact instructions for meeting your driver and/or vehicle.

√ Are your transfers private or shared?
→ We offer private transfers only.

√ Reservation – Can I change the date of my transfer?
→ Yes you can, but the change should to be made at least 24h before the service date.

√ What currency are your rates in?
→ All prices are quoted in Polish Zloty and Euros. But they are charged in Polish Zloty as it is still the only official currency in Poland. If You want to pay in EUR, GBP or USD you have to discuss it with our customer service or the driver.

√ Reservation – Can I have a receipt?
→ Your email confirmation is your receipt. But a full invoice is available after each service. Please contact us by email after the service if You wish to receive a full invoice.